FAQ - Frequently Asked Questions

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Online orders

 

How much do I pay for shipping?
The shipping charge will be added to your order and visible on your receipt before you check out.

You’ll get free shipping on orders above $75. Apply code: FREE2ME if it does not appear automatically.

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What are the accepted payment methods?
We accept online card payments with MasterCard, VISA, or PayPal.

You can also choose a buy now, pay later option through Sezzle. 

When do I receive my order?
We dispatch all orders in 3-5 business days. On occasion, it can take 7-10 business days for an order to be received if there are issues with delivery.  

If you have not received your tracking information within 5-7 business days, contact us. 

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Can I track my order?
Yes, you will receive a tracking number in your shipping confirmation e-mail.

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Can I change my order?
We start working on your order as soon as it is placed, so there is a minimal time frame in which you can amend or cancel it. 

If you would like to make any changes, please contact us as soon as possible.

However, if your order has already been sent to production or packaged, we cannot make any changes.

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Can I add items to my order?
Unfortunately, we cannot add items to an existing order.

Please place a new order for the item and contact us.

We’ll happily refund shipping on this additional order if it was placed within 24 hours of the original order.

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I did not receive an order confirmation.

An order confirmation is sent to your email immediately after placing the order. Check your inbox and junk mail.

If you do not receive a confirmation email, your order did not go through correctly. If you believe there is an error and your order did go through, please get in touch with us and we’ll confirm if the order has been received and processed.

 

Some pieces are missing from my order.
If an item(s) are missing from your order, contact us as soon as possible to send you the missing pieces free of charge. 

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What is your returns policy?
You have the right to return your unopened packages without giving any reason within 7 calendar days after the day of delivery of the item(s).  Any items that have been opened or show use will be denied a refund.

All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.  Please note shipping and handling will be at your expense.

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If you cannot find your answer in our FAQs, please send us an email, we're happy to help!

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